Terms of Service

1Eligibility and Account

1.1Age Requirement

You must be at least 18 years of age to use the Platform. By creating an account, you represent that you are 18 or older. The Platform is not intended for use by minors.

1.2Geographic Scope

The Platform is currently available to consumer subscribers in the United States. Canadian patients access the Platform exclusively through enrolled clinical partners using a provider code issued by their clinic. Canadian patients do not have a direct consumer subscription path at this time. Users in other jurisdictions may not be eligible to create accounts.

1.3Account Accuracy

You agree to provide accurate, current, and complete information when creating your account and to update that information as needed. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

2Description of Service

2.1Platform Overview

Longova is a personal health data aggregation and AI synthesis platform. The Platform collects health, biometric, nutritional, behavioral, and wellness coaching data, synthesizes it using artificial intelligence, and presents summaries, alerts, and guidance to you and, where applicable, to your enrolled clinician.

Longova is not a medical device. The Platform is not a substitute for professional medical care, diagnosis, or treatment. All AI-generated outputs are informational only. Licensed physicians and clinicians enrolled through the Longova clinician portal make all clinical decisions.

2.2Enrolled Devices

The Platform supports the following Longova devices: Scan device (body composition) and Move device (biometric wearable). By enrolling a device, you authorize Longova to receive data transmitted from that device via the Longova proprietary API. Device enrollment does not transfer ownership of device data to Longova; you retain ownership of your underlying raw health data (see Section 7).

3Clinical Outputs and AI Limitations

3.1AI-Generated Content

The Platform uses artificial intelligence to synthesize your health data into summaries, alerts, and guidance. These outputs are informational only. They do not constitute medical advice, clinical diagnosis, or a treatment recommendation. You should not rely on AI-generated outputs as a substitute for consultation with a licensed healthcare provider.

3.2LivAI Scribe

If you or your enrolled clinician uses the LivAI Scribe feature, AI-generated clinical notes are produced by Longova's AI system. These notes must be reviewed and approved by the clinician before use as final clinical documentation. LivAI Scribe outputs are not final medical documentation and do not constitute the clinician's professional assessment until the clinician has reviewed, edited as appropriate, and approved them.

3.3Mind Module — Wellness Coaching

The Platform includes the Mind module, a CBT-informed (cognitive behavioral therapy-informed) wellness coaching feature. The Mind module analyzes behavioral patterns — including food relationship indicators, biometric signals, and behavioral data you log in the Platform — and may deliver coaching content, including text cards and optional audio, when patterns suggest a coaching intervention may be beneficial.

The Mind module is not mental health treatment. It does not constitute psychotherapy, counseling, psychiatric care, or any other form of professional mental health treatment or diagnosis. The Mind module delivers informational wellness coaching content only. It is not a substitute for care from a licensed mental health professional. If you are experiencing a mental health crisis or require psychological or psychiatric support, contact a licensed professional or call or text 988 (Suicide and Crisis Lifeline).

Mind module coaching content is AI-generated based on behavioral pattern triggers and is not reviewed or approved by your enrolled clinician in real time. Your enrolled clinician may have visibility into your Mind module engagement through the clinician dashboard but does not direct or approve individual coaching interventions.

3.4No Physician-Patient Relationship

Use of the Platform does not create a physician-patient relationship between you and Longova. Longova is a software company. If you are enrolled through a clinical partner, the physician-patient relationship is between you and that clinical partner's licensed clinicians.

3.5Emergency Situations

The Platform is not designed for emergency medical situations. If you are experiencing a medical emergency, call 911 or go to the nearest emergency room immediately. Do not rely on the Platform in an emergency.

4Device Terms

4.1Device Enrollment Authorization

By enrolling a Longova device, you authorize continuous transmission of device-generated data to the Longova Platform via Longova's proprietary API. You may unenroll a device at any time through your account settings.

4.2Return Policy

Longova accepts returns of Scan and Move devices within 30 days of delivery, provided the device has not been enrolled or used. Enrolled or used devices are not eligible for return. To initiate a return, contact support@longova.com. Shipping costs for returns are the responsibility of the customer unless the device is defective. Longova provides a one-year limited warranty on Scan and Move devices against defects in materials and workmanship from the date of purchase. This warranty does not cover normal wear and tear, damage resulting from misuse or accident, unauthorized modification, or use of the device outside of the Longova Platform. Longova's sole obligation under this warranty is to repair or replace the defective device at its discretion. To initiate a warranty claim, contact support@longova.com.

4.3Device Use

Enrolled devices must be used in accordance with the manufacturer's instructions. Longova is not responsible for inaccurate data resulting from device misuse, device malfunction, or use of devices not authorized by Longova.

5Subscriptions and Billing

5.1Subscription Terms

Platform subscriptions are billed on a monthly basis. Your subscription begins on the date you activate your account and renews automatically on the same date each month unless cancelled.

5.2Auto-Renewal

Your subscription will renew automatically at the then-current subscription rate unless you cancel at least 24 hours before the renewal date. You will receive advance notice of any change in subscription pricing before it takes effect.

5.3Cancellation

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period. You will retain access to the Platform through the end of the billing period for which you have paid.

5.4Refunds

Subscription fees are non-refundable. When you cancel your subscription, you cancel future charges only. You will not receive a refund for the current subscription period, but you will retain full Platform access through the end of the period for which you have paid. Longova does not issue prorated refunds for partial billing periods, except as required by applicable law. At its sole discretion, Longova may issue credits or refunds in individual cases; any such credit does not obligate Longova to issue credits in future instances.

6HIPAA and Health Data

6.1HIPAA Acknowledgment

The Platform handles Protected Health Information (PHI) subject to the Health Insurance Portability and Accountability Act (HIPAA). By enrolling, you acknowledge receipt of Longova's HIPAA Notice of Privacy Practices, which is available on the Longova website and describes how Longova uses and protects your PHI.

6.2Clinical Partner HIPAA Obligations

If you are enrolled through a clinical partner, your clinical partner is a HIPAA covered entity with its own separate HIPAA obligations. Longova operates as a Business Associate to the clinical partner with respect to your PHI. Your clinical partner's HIPAA Notice of Privacy Practices also applies to your clinical records held by that partner.

6.3Feature Access and Provider Code

Basic device data logging and personal health dashboard access remain available to any user with an active Longova account. AI synthesis outputs, the clinician dashboard, LivAI Scribe, and other provider-linked features require an active 9-digit provider code issued by an enrolled clinical partner. If your enrolled clinic discontinues its Longova subscription, provider-linked features will be suspended until you enroll with a new clinical partner or transition to a Longova-issued maintenance code. Your personal device data and account history remain accessible regardless of clinic enrollment status.

7Intellectual Property and Data Ownership

7.1Longova's Intellectual Property

Longova owns and retains all rights, title, and interest in and to the Platform, including all software, synthesis technology, AI models, algorithms, clinical intelligence methods, source code, and AI-generated outputs. Nothing in these Terms transfers any intellectual property rights in the Platform to you.

7.2Your Data

You retain ownership of your underlying raw health data, including biometric data, food logs, journal entries, lab data, and other personal health information you submit to the Platform. By using the Platform, you grant Longova a limited, non-exclusive license to process and use your data as described in the Privacy Policy and these Terms.

De-identified data is not your personal data. When your data is de-identified pursuant to the process described in the Privacy Policy — including through the automated de-identification of AI query inputs or through account deletion — it ceases to be your personal information under applicable law. De-identified data cannot reasonably be re-linked to you and is no longer subject to personal data ownership protections.

7.3AI-Generated Outputs

AI-generated summaries, alerts, and guidance produced by the Platform are owned by Longova. Longova grants you a personal, non-transferable, non-exclusive license to view and use those outputs for your personal health management. You may not reproduce, distribute, or commercialize AI-generated outputs.

7.4De-Identified Longitudinal Data

Longova owns all de-identified longitudinal health data generated through Platform operation, including de-identified biometric, nutritional, behavioral, and clinical signal data derived from patient interactions across all enrolled clinical partners. This de-identified dataset — which cannot reasonably identify any individual — is a proprietary Longova asset. Longova may use, analyze, license, and commercialize this de-identified dataset for research, product development, and enterprise data partnerships, including agreements with pharmaceutical companies, payers, employers, and research institutions. This commercialization is consistent with the research data consent you provided at enrollment. You may opt out of research data retention at any time through your account settings, which will exclude your data from this dataset going forward.

8Acceptable Use

You agree not to:

• Use the Platform for any unlawful purpose
• Attempt to access, probe, or test the security of Longova's systems or the accounts of other users
• Upload false, misleading, or fraudulent health information
• Interfere with or disrupt the operation of the Platform
• Attempt to reverse-engineer, decompile, or extract the source code or AI models underlying the Platform
• Use the Platform to practice medicine or provide clinical care to other individuals

9Limitation of Liability

9.1No Clinical Liability

Longova is not liable for any clinical decisions made by you or any clinician in reliance on AI-generated outputs from the Platform. All clinical decisions are the responsibility of the licensed clinician and the patient.

9.2Limitation on Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LONGOVA'S TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM YOUR USE OF THE PLATFORM IS LIMITED TO THE AMOUNTS YOU HAVE PAID TO LONGOVA IN THE 12 MONTHS PRECEDING THE CLAIM. LONGOVA IS NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.

9.3Disclaimer of Warranties

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE." LONGOVA MAKES NO WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE ACCURACY, COMPLETENESS, OR CLINICAL VALIDITY OF ANY AI-GENERATED OUTPUT. LONGOVA DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED OR ERROR-FREE.

10Dispute Resolution

10.1Governing Law

These Terms are governed by the laws of the State of New York, without regard to its conflict of laws principles.

10.2Arbitration

Any dispute arising from these Terms or your use of the Platform that cannot be resolved informally shall be brought exclusively in the state or federal courts located in New York County, New York. Both parties consent to the personal jurisdiction of such courts. Claims may be brought only in your individual capacity and not as a class action.

10.3Exceptions

Either party may seek emergency injunctive relief in any court of competent jurisdiction to prevent immediate, irreparable harm.

11Changes to Terms

Longova may update these Terms from time to time. We will notify you of material changes by email or through a prominent notice on the Platform. Your continued use of the Platform after the effective date of updated Terms constitutes acceptance of the changes.

12Contact

For questions about these Terms, contact: